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BONUS+ Quick info: Delivery, packaging, mail

Dos and Don'ts

Please DO:

  • ensure boxes weigh less than 8kg
  • fill out customs declarations as outlined below
  • ensure "BONUS+" appears on the parcel (see Address labels, below)
  • put only BONUS+ books in the package
  • take a photo if your library receives problematic parcels from BONUS+ to help sort out the problem. Site co-ordinators should then contact the sending library concerned.

Please do NOT:

  • use staples to seal packages and envelopes. Staples in a package or envelope cause damage to staff members who open them to retrieve items. Use tape instead.
  • use envelopes with "fluffy" padding.They cannot be reopened without spreading the fluffy padding inside which is hazardous for staff handling the packages
  • recycle boxes and packaging. The packaging is insecure and recycled packages fall apart when opened. (Bubble-wrap bags may be recycled as internal padding in larger parcels, if required.)

Address labels

  • If possible, all libraries should use a BONUS+-branded address label. (An address label which also includes your own library name and address in small print is efficient).
    • If a BONUS+ branded label can't be seen / used, please write BONUS+ somewhere significant and visible on the parcel.
  • Sites using eParcel report that there's nothing in the standard address label which identifies addresses as BONUS+ unless it is part of the address.
    • Please include "BONUS+" as part of the library address, and if possible highlight it with green pen.

International mail (Customs Declarations)

When sending parcels of BONUS+ material to New Zealand please ensure the following details are added to all Customs Declaration forms. New Zealand Customs require the forms to be carefully completed, otherwise parcels are held by New Zealand Customs, or the sending library may be charged a fee.

  • Parcels under 2kg require a small declaration sticker.
  • Parcels over 2 kg require a full declarations form.
  • This form needs to be completed as follows:
    • Use a biro/ball point pen
    •  The address information needs to clearly state going from a library and to another library 
    • The description needs to say “Library books on loan
    •  The value must be filled in as “NCV” (No Commercial Value)

 

Anne Hall, BONUS+ Site Co-ordinator Massey University February, 2010, updated June 2014

Packaging & receiving materials - safety concerns

BONUS+ materials are packaged in member libraries for lending and returning using envelopes and boxes. In the process of being sent to the requesting library and returning home these items are handled by numerous people in libraries, university mail rooms and Australia Post and NZ Post. There are serious Occupational Health and Safety considerations that all staff packaging BONUS+ materials need to be aware of. Please think of the impact on your fellow BONUS+ colleagues, mail room staff, and your own library material when packaging, and ensure that all staff comply with the following requirements. 


Libraries should discuss any problems with received packaging with the sending library's site co-ordinator. Please take a photography of problematic packing as an image will help to explain the issue.

Weight/size of boxes/packages:

Weight for boxes is up to 8kg. Heavier boxes are a health risk to all staff involved.

Sealing packages

Please do NOT use staples to seal packages and envelopes. Staples in a package or envelope cause damage to staff members who open them to retrieve items. Use tape instead. 

 Please do not use the “Jiffy” type envelopes which use fluffy padding.

They cannot be reopened without spreading the fluffy padding inside which is hazardous for staff handling the packages.

torn jiffy bag

Please do not recycle boxes and packages. The packaging is insecure and recycled packages fall apart when opened. This is dangerous for staff, and recycled packages and boxes can cause damage to library material while in transit. Please see photos below for an example of such packaging

broken box

 

broken box

 

 

Policy: Items damaged in the mail

A requesting library is responsible for any loss or damage incurred from the time an item is dispatched until it is returned.

See IFLA guidelines on resource sharing Section 7 :

7.5 From the moment a library dispatches an item to a requesting library until it returns, the requesting library is responsible for any loss or damage incurred. The requesting library is responsible for replacing the item or for paying the supplying library the full estimated cost of any such loss or damage including, where requested, any administrative costs involved.

  • The requesting institution reimburses the loaning institution in the first instance.
  • If an item is damaged by the client or lost by the postal service, it is up to the requesting library to seek compensation from their client or the postal service (if that is possible). Generally this approach works out equitably.

 

Beth Marnane, BONUS+ Co-ordinator, UTS Katie Wilson, BONUS+ Project Co-ordinator 29 April, 2011